Help to report the situation must also be offered by the airlines 

Passengers will be entitled to compensation between € 125 and € 600 on any flight departing or arriving at EU and lead to a cancellation or a delay of three hours or more, depending on flight distance,  
The news was announced by the Representación de la Comisión Europea (CE)  on the 6th July
In addition, the airline must provide the traveler, if requested, a call to report their situation

jmackie@costadelsol.st